PROPERTY OPERATIONS & ASSET MANAGEMENT

Build Better Performing Portfolios.

NOT YOUR TYPICAL PROPERTY MANAGEMENT COMPANY.

Livana helps owners operate rental property like a professional real estate business—not a side job. We combine high-class tenant operations, asset management, construction expertise, and investor-focused reporting so you can earn more, spend smarter, reduce risk, and make decisions with confidence.

Tenants receive a professional, organized experience where communication is clear and issues are handled quickly. Owners receive the metrics, documentation, strategy, and visibility that banks, investors, and industry professionals expect from a well-run investment.

Cash Flow
Operating Costs
Tenant Experience
Asset Value
Professional Reporting
WHY LIVANA

We manage the property.
We help you manage the investment.

Traditional managers often stop at rent collection, maintenance calls, and lease administration. Livana adds the operating discipline that helps a landlord become a stronger investor.

Our model connects daily operations with financial performance, construction decisions, risk management, and long-term planning—so the property runs better today and is positioned to perform better tomorrow.

01

Professional Property Operations

We create separation between landlord and tenant while keeping both sides informed. Our SOPs organize communication, rent collection, maintenance, documentation, and escalation so repairs move quickly and tenants feel heard and respected.

02

Asset Management Mindset

We help owners understand what the numbers are actually saying. Rent, expenses, maintenance, insurance, taxes, occupancy, and cash flow become measurable information that supports better decisions and stronger lender conversations.

03

Construction Intelligence

Repairs can destroy NOI when the wrong problem is fixed—or the same issue is fixed repeatedly. Our full-gut rehabilitation experience helps us push for the right repair, preventative maintenance, and smarter capital planning.

THE CONNECTION LIVANA MAKES

Better tenants. Better information. Better ownership.

Your tenants should feel like they are dealing with a professional organization—not chasing down a landlord. Livana creates a clear line of communication, consistent expectations, and organized maintenance handling that improves the resident experience.

At the same time, owners receive organized documentation, reporting, and answers that make it easier to work with banks, accountants, attorneys, insurers, contractors, and future investment partners.

Professional apartment walkthrough Construction inspection and property assessment
MONTHLY ASSET PERFORMANCE REPORT

You should be able to understand your investment at a glance.

Livana turns property activity into information you can use. Each month, owners should be able to see what came in, what went out, what changed, what needs attention, and what decisions should be made next.

This is the kind of organized, measured presentation lenders and professional investors expect—and the kind of visibility that helps owners move faster when refinancing, planning improvements, or evaluating performance.

OWNER PERFORMANCE DASHBOARD

Sample Property — Monthly Snapshot

Asset Status: Strong
Monthly Rental Income$8,250+4.6% vs. prior month
Other Income$425Laundry + fees
Fixed Expenses$1,780Utilities + recurring vendors
Mortgage$3,600Current monthly debt service
Insurance$542Monthly allocation
Unit Count6100% occupied
Maintenance Requests43 closed · 1 open
Maintenance Expense$6858.3% of rental income
12-MONTH TREND

Monthly Rental Income

$96,340 YTD
JanFebMar AprMayJun JulAugSep OctNovDec
EXPENSE MIX

Where the Money Goes

Mortgage 50% Fixed Ops 25% Maintenance 10% Insurance 8% Other 7%
RENT COLLECTION

Current Month

97%

5 units paid · 1 partial payment · 0 vacant

MAINTENANCE

Operational Health

3 Closed1 Open2.4 Avg. Days
LIVANA RECOMMENDATIONS

Next Best Actions

  • Review Unit 3 rent before renewal.
  • Schedule HVAC preventive service.
  • Begin insurance renewal comparison.
FULL-SERVICE MODEL

One operating partner.
More ways to improve the asset.

Better investment outcomes rarely come from one service in isolation. Livana connects operations, leasing, construction, reporting, and advisory so the decisions being made in one area support the performance of the entire property.

That full-service model gives owners a clearer path forward—whether the priority is fixing a building problem, stabilizing tenants, improving cash flow, getting lender-ready, or preparing for the next investment.

Property assessment
PROPERTY OPERATIONS

Professional day-to-day execution

Rent collection, tenant communication, lease administration, maintenance coordination, documentation, SOP execution, and owner communication.

Asset management financial review
ASSET MANAGEMENT

Know what the investment is doing

Performance metrics, rent strategy, expense review, goal setting, lender-ready documentation, planning, and long-term investment guidance.

Construction expertise
CONSTRUCTION ADVISORY

Make the right repair—not just a repair

Preventative maintenance, building assessments, scope review, vendor coordination, repair strategy, capital planning, and building violation resolution.

Professional leasing service
LEASING

Better screening. Better starts.

Rent-rate recommendations, marketing, applicant screening, lease execution, move-in coordination, and professional tenant onboarding.

À LA CARTE OWNER SUPPORT

You don't have to give us your property management for us to help you.

Sometimes you do not need a new manager—you need the right answer. If you are self-managing, dealing with a difficult tenant, chasing a recurring repair, responding to a building violation, or simply trying to understand what you should do next, Livana can step in as an advisor.

Our custom advisory services give owners access to operational, construction, and investment expertise without requiring a full management engagement.

YOU'VE GOT QUESTIONS?

General Owner Consultation

Start here. Bring the problem, property, numbers, or decision you are struggling with and we will help you determine the next best move.

TENANTS

Problem Tenant Strategy

Build a documented strategy around late payment, lease issues, communication breakdowns, recurring complaints, and next-step escalation.

BUILDING

Property Health Assessment

Identify imminent, recommended, and desired repairs so you can prioritize work and reduce costly surprises.

PERFORMANCE

Investment Performance Assessment

Review rents, expenses, income, operating structure, and performance to understand where the property is today and what should improve.

COMPLIANCE

Building Violation Advisory & Resolution

Understand the violation, scope the corrective work, coordinate repairs, and create a practical path toward resolution.

MAINTENANCE

Recurring Problem / Repair Advisory

Mice, leaks, drainage, recurring HVAC issues, repeated repairs—use our construction knowledge to help find the root cause instead of repeating temporary fixes.

FINANCIAL

Rent, Expense & Insurance Review

Identify opportunities to improve income, question recurring costs, compare insurance strategy, and strengthen the property's bottom line.

STRUCTURE

Ownership & Risk Readiness

High-level guidance on operational separation, documentation, and questions to raise with your legal and tax professionals as your portfolio grows.

CORE PRICING

Simple fees for the services most owners need first.

Full-service operations are priced clearly. Advisory work is custom-scoped because the problem, property, and level of support can vary significantly.

Onboarding gets tenants transitioned into Livana's online operating platform so payments, maintenance, communication, and documentation can begin in one organized system.

PROFESSIONAL LEASING $1,100 per unit

Rent strategy, professional marketing, screening, lease execution, and move-in coordination.

CLIENT ONBOARDING $50 per unit

Tenant and property transition into Livana's online operations platform.

ADVISORY SERVICES Custom priced by engagement

Tell us the problem or outcome you need help with. We will scope the engagement and provide pricing before work begins.

INVESTMENT-FOCUSED. RESULTS-DRIVEN.

We measure success by what improves for you.

Answering a maintenance request is an activity. Preventing the next expensive repair is an outcome. Sending a monthly statement is an activity. Helping you understand NOI, cash flow, risk, and next actions is an outcome.

Livana's job is to connect daily execution to investment performance—so you have better tenants, stronger operations, more useful information, controlled expenses, reduced surprises, and a property that is easier to hold and grow.

01More predictable cash flow
02Fewer preventable repairs
03Better tenant communication
04Stronger lender presentation
05Less owner involvement
06Long-term asset value
FREE CONSULTATION

Tell us what you own, what's not working, and where you want to go.

You do not need to know which Livana service you need. Start with the property, your current challenge, and your goals. We will help determine the best next step.

Whether you need full-service operations or one focused advisory engagement, the conversation starts the same way: understand the problem, organize the facts, and identify the path forward.

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